Frequently Asked Questions
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Choose How You Shop
Come and visit Gertie, the Refills on Wheels van. Browse all our products in person and bring your own containers to refill with as little or as much as you need. Don't panic if you forget your containers, we will always have paper bags on hand! Although we're mobile, card and cash payments are both accepted.
Where to find us:
Every Monday @ The Broadway, Plymstock - 9am - 4pm
Every Thursday @ Chudleigh Market, Chudleigh Town Hall - 9am - 1pm
Every Thursday @ New Park, Bovey Tracey (Blue Waters Road) - 2pm - 3pm
Every Other Saturday @ Chudleigh Market, Chudleigh Town Hall - 9am - 1pm
You can also find us at various other events throughout the year. Take a look at our social media to see our upcoming events.
Every Wednesday across Plymouth (PL1 - PL9 & PL21) we offer our 'milkmen' style Refill Delivery service. It's so simple, you don't even need to leave your house to shop completely zero-waste and stock up on all your cupboard essentials. Just place your order online no later than Tuesday at 7pm (the evening before delivery) and leave your clean, empty and labelled containers outside your door by 8am on Wednesday ready to be refilled and returned the same day. We'll do the rest!
How to order:
Use our online shop to select which products you would like refilled.
You can choose from our pre-selected weights, or simply request to 'refill my container'.
If selecting 'Refill My Container' you will be charged for 1gram per product at checkout. Once we have successfully refilled your containers, you will be invoiced for the full amount. Please note, payment must be made before we return your containers.
There is a £10 minimum spend for this service. If your total does not reach this amount you will be charged a £3 delivery fee.
Use our Click & Collect service to pre-order your plastic free goodies & collect from one of our stops either at The Broadway, Plymstock (Mondays) or Chudleigh Market (Thursdays). All items will be packed in recycled paper bags.
Please order no later than 6pm the evening before collection so we have time to pack your order.
If ordering any liquids, we will assume you will be bringing your own container to be refilled on collection. If you do not have your own bottle to refill, we have 100ml or 500ml bottles available to purchase.
Shop Earthkind wherever you are in the UK. We offer both 1st and 2nd class UK wide postal delivery with Royal Mail. Occasionally, larger orders will be sent via a different courier which you will be notified by email if this applies to your order.
All your items will be packaged and shipped 100% plastic free.
This delivery option is open to Plymouth PL1-PL9 only.
If you need your plastic-free shopping quickly, choose our express local delivery. Orders will be packed and delivered within 1 working day.
All items will be packaged plastic free in recycled paper bags. Please note liquid refills will not be available in this service, unless you are purchasing a NEW bottle in your order for us to refill.
To cover our delivery costs there is a £2 delivery fee for this service and a minimum spend of £10 applies.
Earthkind: Refills on Wheels is a mobile shop which offers staple cupboard foods, personal care and household items all plastic free. Simply bring your clean, empty containers to one of the Refills on Wheels stops ready to refill. Once you arrive, the process is simple:
1. Weigh your empty containers
2. Fill them up with all your delicious foods
3. Weigh your tubs again
Click and Collect with Refills on Wheels is perfect if you don’t have the time to visit us for a full shop, or you just want to grab and go before the school run!
On the shipping page at Checkout, you will be given a list of collection locations to choose from. Please note, orders will need to be placed before 6pm the night before collection.
All food items ordered will be packed in recyclable food grade paper bags which we hope you will be able to reuse on your next visit. If you are ordering any liquid refills, please bring a clean bottle with you, and we will refill it when you arrive.
If you have chosen either Click and Collect option or Postal delivery, we will package your order in home compostable paper bags. I would encourage you to bring them back with you to reuse on your next visit.
Your order will arrive 100% plastic free and in food grade paper bags. Please note some of the products we deliver contain oils that will stain the paper packaging i.e. dried fruits, some herbs & spices, ground almonds etc. The oils are normal and is something you wouldn't notice with plastic packaging. In some cases, you may find these products are double bagged to contain the oils.
If you are ordering liquid refills, please bring a clean bottle with you to refill on arrival. If you do not have a bottle, you can purchase one alongside your order and we will have that filled ready for your collection.
Food safety is our biggest priority for our customers. We implement very strict food safety practices to reduce the risk of contamination as much as possible. However, because loose products are handled in an environment where allergens and gluten are present (both in Refills on Wheels and at the processor and wholesaler), it cannot be guaranteed they are allergen or gluten free.
If you have an allergy or are buying for someone who has an allergy or you have a query about allergens please ask before you buy. If in doubt we would ask that you do not buy from us.
All allergens are clearly displayed on the product information pages in CAPITALS, and the full list of ingredients for each product can be found in the ‘Ingredients’ tab. If you’re shopping at Refills on Wheels in person, all products containing allergens are labelled. If you are in any doubt, please ask.